Frequently Asked Questions About Ordering

How do I place an order?

Shopping at adyawater.com is fast, easy, and secure. Placing an online order requires just a few steps: Just click 'Add to Cart' on any items you want to purchase. You can then continue shopping or go directly to Checkout. Once you've finished shopping, click on the Checkout button after reviewing your cart and follow the Checkout steps. You will receive an email confirmation of your order that includes your order number.

Can I place an order over the phone?

Yes. To place an order over the phone, please call us at 517-899-6055. (M-F, 9-3PM EST).

How quickly will my order be processed?

Most orders are processed and shipped within 24 hours barring any order discrepancies such as address, other vital shipping info or qualifications. Any order placed after 12noon Friday will most likely ship the following Monday.

How long for my order to be shipped and delivered?

Most orders ship within 24 hours. Any order placed after 12noon Friday will most likely ship the following Monday. Depending on Carrier shipping time is anywhere between 2-5days. Hawaii and Alaska allow added time. We will send your tracking number so you can follow the shipments progress.

How will my order be shipped? What carrier do you use?

Currently, we use the USPS and UPS.

Do you ship internationally? What about Canada?

We currently only ship to addresses within the United States. We hope to support international shipping in the future. Check our list of International Distributors to place an order outside the U.S.

How do I cancel an order?

To cancel an order, please call us at 517-781-6055 (9-3PM EST). Orders that have already been processed may not be canceled, but we will issue a Return Authorization Number (RA#) for you to send your order back once it's delivered. Please note that return shipping charges Adya incurs will be deducted from your refund.

What is your return policy?

We will gladly refund or exchange any unopened or damaged product purchased from this website within 30 days of the shipment date. Although we offer free shipping, a reasonable return shipping and processing fee will be deducted from your refund.

Returns of water filtration systems will be assessed a $25.00 return shipping and processing fee from your refund. All other returns will incur $5.95 per item. To make a return, just follow the steps listed on our return policy page within 30 days of your original order date.

How do I update my shipping or billing address?

Go to adyawater.com and sign in with your email and password (login is at the top right side of the homepage).
Click the edit symbol next to your address and update accordingly.

How do I get special offers or discounts?

Add your email to our mailing list.