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Return Policy

Adya will gladly refund or exchange any unopened or damaged product. Refunds and exchanges are issued during the 30 days following the date of shipment. A reasonable return shipping and processing fee will be deducted from your refund. Returns of water filtration systems will be assessed a $25 return shipping and processing fee from your refund. All other returns will incur $5.95 per item.

How to Make a Return

Just follow these simple steps within 30 days of your original order date:

  • Please call us at 517-781-6055 or email us at customerservice@adyawater.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.
  • Complete the Adya Merchandise Return Form with the requested information and your RA#. This form gives us all the information needed to process your request quickly. Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows: Adya, Inc RA # (fill in Return Authorization # Here) 1430 N Old US Highway 27 Gaylord, Michigan 49735