SHIPPING & RETURNS
All domestic orders will be shipped via UPS Ground or USPS. Shipping charges are determined at checkout. Most orders are processed and shipped within 1-2 days barring any order discrepancies such as address, other vital shipping info or qualifications. Once your package has been processed and shipped, please allow 2-7 additional business days for delivery, depending on the carrier. UPS Ground to West Coast can take up to a week for delivery.
All international orders will be shipped via UPS. Shipping charges are determined at checkout. Once your package has been processed and shipped, please allow 6-10 additional business days for delivery, depending on the country location.
IMPORT DUTIES, TAXES, & BROKERAGE FEES
Import duties, taxes, and brokerage fees required by customs of the importing country are not included in the shipping and handling cost. Therefore, International customers are solely responsible for paying such duties, taxes, and fees. These costs vary widely from country to country, so be sure contact your local customs agency for more details before placing your order. If for any reason, you refuse your shipment, we cannot refund the following things: original shipping and handling cost, charges for return shipping, and any import duties, taxes, and brokerage fees.
WE CURRENTLY SHIP TO THE FOLLOWING COUNTRIES:
NORTH AMERICA United States CENTRAL AMERICA Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands, British SOUTH AMERICA Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela EUROPE Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom ASIA China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Qatar, Russia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand AFRICA South Africa OCEANIA Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna.
Adya will gladly refund or exchange any unopened, unused or damaged product. Refunds and exchanges are issued during the 30 days following the date of shipment. Original shipping costs are non-refundable and a return processing fee will be deducted from your refund unless the item is damaged. Returns of water filtration systems will be assessed a $25 return processing fee. All other returns will incur $5.95 per item.
HOW TO MAKE A RETURN:
Just follow these simple steps within 30 days of your original order date:
- Please call us at 517-781-6055 or email us at email@example.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.
- Complete the Adya Merchandise Return Form with the requested information and your RA#. This form gives us all the information needed to process your request quickly. Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows: Adya, Inc RA # (fill in Return Authorization # Here) 1430 N Old US Highway 27 Gaylord, Michigan 49735