Support

Whatever you need, we're here to help guide and assist you.

Whether you have questions about your purchase, our products, are interested in wholesale opportunities, or would just like to tell us about your experience with Adya, please don't hesitate to contact us. We're here to support and guide you.

Frequently Asked Questions

Click here to visit our FAQ page. 

Shipping 

Adya, Inc. will be closed 12/23-1/3. Orders purchased during this time will be processed starting 1/4. Additional processing time will be required during Christmas and New Years (12/23-1/3) holiday periods.

Domestic Shipping

All domestic orders will be shipped via UPS Ground or USPS. Shipping charges are determined at checkout. Once your package has been processed and shipped, please allow 2-7 additional business days for delivery, depending on the carrier. UPS Ground to West Coast can take up to a week for delivery. Receive free standard shipping on all orders within the continental U.S over $149.

International Shipping

All international orders will be shipped via UPS. Shipping charges are determined at checkout. Once your package has been processed and shipped, please allow 6-10 additional business days for delivery, depending on the country location. 

Import Duties, Taxes, & Brokerage Fees

Import duties, taxes, and brokerage fees required by customs of the importing country are not included in the shipping and handling cost. Therefore, International customers are solely responsible for paying such duties, taxes, and fees. These costs vary widely from country to country, so be sure contact your local customs agency for more details before placing your order. If for any reason, you refuse your shipment, we cannot refund the following things: original shipping and handling cost, charges for return shipping, and any import duties, taxes, and brokerage fees.

We currently ship to the following countries:

NORTH AMERICA United States CENTRAL AMERICA Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands, British SOUTH AMERICA Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela EUROPE Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom ASIA China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Qatar, Russia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand AFRICA South Africa OCEANIA Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna.

Vendor Inquiry

We're always looking for partners who share our passion for safe and effective water purification and filtration products. Please visit our vendor inquiry page, fill out the form, and we'll get in touch with you as soon as we can. Interested in water treatment for other applications such as agriculture, aquaculture, spas, swimming pools, sanitation, or wastewater? Visit www.themaroxdirect.com for more information. 

Contact Us

Do you have a comment, suggestion, or question we haven't answered? No problem! We're here to help, and we'd love to hear from you. Reach us by phone, email, or by leaving us a message by clicking the "Message" icon on the bottom right corner of our website.