Adya Support


Whatever you need, we're here to help guide and assist you.

Whether you have questions about your purchase, our products, are interested in wholesale opportunities, or would just like to tell us about your experience with Adya, please don't hesitate to contact us. We're here to support and guide you.



Frequently Asked Questions

Here are some answers to the most common questions we get here at Adya.



Shipping & Returns


Shipping Information

Adya, Inc. will be closed 12/23-1/3. Orders purchased during this time will be processed starting 1/4. 

We currently only ship to addresses within the United States. Most orders ship within 24 hours and take 2-5 days to be delivered after being placed. All shipping is sent via UPS Ground or USPS. Receive FREE SHIPPING on all orders over $149.

Additional processing time will be required during Christmas and New Years (12/23-1/3) holiday periods.

Return Policy

We will gladly refund or exchange any unopened or damaged product purchased from this website within 30 days of the shipment date. Although we offer free shipping, a reasonable return shipping and processing fee will be deducted from your refund. To make a return, just follow the steps listed on our return policy page within 30 days of your original order date.




Vendor Inquiry

We're always looking for partners who share our passion for safe and effective water purification and filtration products. Please visit our vendor inquiry page, fill out the form, and we'll get in touch with you as soon as we can. Interested in water treatment for other applications such as agriculture, aquaculture, spas, swimming pools, sanitation, or wastewater? Visit for more information. 




Contact Us

Do you have a comment, suggestion, or question we haven't answered? No problem! We're here to help, and we'd love to hear from you. Reach us by phone, email, or by leaving us a message by clicking the "Message" icon on the bottom right corner of our website.


Call Us:

Monday-Friday, 9am-3pm EST

Email Us:

Customer Support:
Wholesale Inquiries: